Client Support Officer 

Job Title: Client Support Officer

Reporting to: Programme Coordinator

Location: City of London, King William Street (Monument Station)

Date advertised: 4th June 2019

Contract type: Permanent


Salix Finance is currently an independent not for profit company established to accelerate public sector investment in energy efficiency technologies. Salix is publicly funded by BEIS, DfE, and the Welsh and Scottish Governments and works with public sector bodies throughout the UK, helping them make progress towards achieving their carbon reduction targets. We do this by offering interest free loans for energy efficiency. By joining Salix, you will learn about energy efficiency, finance, government and relationship management.  

Job Purpose

Salix works to enable the public sector in the UK to reduce its carbon footprint. The task of reducing the UK’s carbon emissions needs individuals who will work as a constructive team member building positive relationships with our clients to enable them to implement energy efficiency measures across their estate.

Main Duties & Responsibilities

  • Work with and support existing clients to ensure they complete projects within agreed scope, timelines and to Salix requirements
  • Maintain excellent client relationships and engage with key personnel across all levels of client organisations to encourage on time completions and repeat business
  • Maintain client databases to track projects
  • Support prospective clients in developing applications for funding and assist and manage them through the lifecycle of their projects to completion of the project
  • Support a teamwork approach to delivering the teams annual business plans
  • Individual health and safely
  • Management of own day-day tasks
  • Work with others and across teams to identify new applicants for funding and selling the concept to them
  • Prepare written reports on individual work programme
  • Network and promote Salix at key stakeholder events, conferences and presentations
  • Present Salix and its work to prospective clients
  • Engage in staff meeting and training events
  • Also, to include any other duties and responsibilities within the range of the salary grade


  • £25,500 during probationary period which lasts 12 weeks
  • £26,000 after successful probationary period
  • Rising to £33,000 by annual increments, based on performance

Employee Benefits

  • 28 days annual leave
  • Cycle to work scheme
  • Contributory pension scheme
  • Subsidised travel scheme
  • Supported training budget for staff 

Appointment process

Salix is an equal opportunities employer and has a policy of equal pay. Salix operates a probationary period for all new staff. This ensures people joining Salix can find out that the job meets their expectations and that Salix can support each member of staff in their role. This is on a fixed term 12-week probationary contract. Successful completion of the probationary period will lead to an offer of employment contract.

Candidates must demonstrate that they meet the qualifications, experience, skills and abilities listed in the Person Specification. In order that candidates focus on the experience, skills and abilities in the Person Specification ten specific areas have been highlighted. Candidates should focus on these ten points in their written statement which should be no more than 1,500 words. Other aspects of the Person Specification will be evidenced from your CV and the final interview. See appendix 1 for the person specification

How to apply

If you wish to apply for this role, please submit all of the following to [email protected]

  • An up to date CV
  • A statement of no more than 1,500 words as to how you match the requirements of the Person Specification ensuring you address the 10 key criteria highlighted in the key criteria column of the Person Specification
  • Equality monitoring form (available to download here)

Please specify in the email subject the job title you are applying for and within the email where you saw the job posted.

Appointment timetable

  • The position has been advertised on 4th June 2019
  • Applications will close on 12th July 2019
  • Candidates will be shortlisted and notified by 19th July 2019
  • Interviews will take place on 24th and 25th July 2019
  • Successful candidates will start in post by mutual agreement

Key information about application

  • Applicants must demonstrate through their CV and personal statement that they meet the qualifications, experience, skills and abilities listed in the Personal Specification in Appendix 1
  • Please be aware that Salix will only accept applications which contain all the requested supporting documentation detailed above, and candidates that do not submit all requested documentation will not be contacted to submit a full application
  • All applicants must have the right to work in the UK and documentation is required to support this
  • If you have any questions, please contact [email protected]