HUG Hive - Fraud countermeasures

As the Home Upgrade Grant Phase 2 (HUG2) scheme draws to a close, this page outlines the key fraud-related actions required from grant recipients. It’s designed as a reference point throughout the closure period and will be updated with the latest information. 

All grant recipients are expected to follow the timeline below to ensure a smooth and compliant wind-down of the scheme.

If you have any questions about fraud-related scheme closure actions, please contact the delivery partner at [email protected] 

Key actions

  • Scheme closes: Monday 31 March 2025

  • Final deadline for fraud reporting: Tuesday 30 September 2025

  • Only significant cases should be reported after June

  • TrustMark reconciliation ends September

What you need to do:

  • Update your Fraud Risk Assessment (FRA) and Fraud Management Plan (FMP)

  • Complete and reconcile all TrustMark lodgements

  • Facilitate any site visits required for audit purposes

  • Report on all new and ongoing fraud cases

You are viewing: March

March

The HUG scheme will officially close on 31 March 2025

At this time you should:

  • begin updates to your Fraud Risk Assessment (FRA) and Fraud Management Plan (FMP)
  • submit final TrustMark lodgements
  • engage with the delivery partner's (DP) site visits, where applicable/requested
  • continue reporting any new fraud cases to the DP

April

  • The DP will update the scheme-wide Fraud Risk Assessment
  • Continue:
    • FRA and FMP updates
    • resolution of legacy or ongoing fraud cases
    • site visits
    • TrustMark lodgements
  • Monthly reconciliation of TrustMark lodgements begins
  • Start reviewing outstanding TrustMark records with the department

May

  • Finalise and submit any outstanding FRA and FMP updates
  • Complete any remaining TrustMark lodgements
  • Continue reconciliation and resolution of TrustMark records

June

  • Final month to report new fraud cases to the DP
  • Only significant fraud cases need to be reported to the DP from this point forward
  • Complete any remaining site visits
  • Ongoing reconciliation of TrustMark data

July

July 2025 is the final month to complete:
  • mandatory site visits
  • outstanding TrustMark submissions (due no later than Wednesday 2 July)
  • reconciliation of TrustMark data

August

  • Monthly reconciliation may continue where required
  • Prepare for final close-down and sign-off of all actions

Sept

  • Final deadline for reporting significant fraud cases to the DP
  • Final review and agreement of all outstanding TrustMark lodgements with the department

Support and guidance

Visit the fraud resource Hub for templates, guidance and tools to support you with scheme closure requirements.

Frequently asked questions