If you need help with your data submission, contact your Single Point of Contact (SPOC). Your SPOC will guide you through the submission process or direct you through the prescribed escalation route if additional support is needed.
HUG Hive monthly reporting resources
DMS portal
Access your DMS portal, where you can submit your data and manage your reports.
Templates and data dictionary
The latest version of the HUG template and data dictionary can be found on the government portal.
Access the data collection template and data dictionary
Support and guidance
It is critical to complete as much information as possible for every submission to ensure data accuracy and streamline the reporting process.
Incomplete or inaccurate submissions may delay or jeopardise your funding and project performance reporting.
Take the time to ensure your data is thorough and up-to-date.
The latest version of the template and data dictionary can be found on the government portal.
Refer to the data dictionary to resolve common issues.
For unresolved errors, contact your SPOC for further guidance
If your SPOC cannot resolve the issue, they will help escalate it to the appropriate support team.
Ensure that at least two people in your organisation have access to the portal and the data upload file. This ensures reports can still be submitted on time during annual leave or unexpected absences.
Portal opening dates are communicated in advance. Refer to the portal dashboard or contact your SPOC for specific timelines.
Always plan your submissions within the given window to avoid delays.
For further guidance, refer to the “guidance" section on the spreadsheet or contact your SPOC.
The delivery partner:
- acts as the main contact for grant recipients through the SPOC network
- discusses monthly uploads during regular meetings
- escalates any issues raised by grant recipients about the DMS platform to the Delivery Agent
The delivery agent:
- helps grant recipients by sending reminders and prompts to submit reports by the 10th working day of the month
- provides support through the SPOC network and central communications
- acts as the first point of escalation for any issues raised by grant recipients regarding the DMS platform
The Department for Energy Security and Net Zero:
- tracks monthly progress on report submissions
- re-opens reporting windows if there are errors or late submissions
- works with the Delivery Partner and Agent to send reminders and updates to grant recipients about reporting deadlines
- sends communications when changes or updates are made to the DMS platform.
Key deadlines
Stay on top of reporting deadlines to ensure your submissions are timely.
Monthly reports are always due by the 10th working day of each month.
